Product Sourcing Questions

How do you source your products?

We source our products from a variety of reputable sources, including secondary markets, and private collectors. We have strict sourcing guidelines in place to ensure that all of our products are authentic and in brand new condition.

Do you accept product consignments?

Yes, we accept product consignments from individuals and businesses. Please contact us for more information on our consignment process.

What factors do you consider when sourcing products?

When sourcing products, we consider a variety of factors, including:

The authenticity of the product
The condition of the product
The demand for the product
The current market price for the product
Our relationships with suppliers

Community Engagement Initiatives

How do you engage with the sneaker and streetwear community?

We are actively involved in the sneaker and streetwear community. We attend local events, sponsor local teams, and collaborate with local artists. We also have a strong online presence and engage with our followers on social media.

How can I get involved in your community engagement initiatives?

We encourage you to get involved in our community engagement initiatives. Follow us on social media, attend our events, and let us know if you have any ideas for how we can further connect with the sneaker and streetwear community.

What are some of the benefits of being a part of the copunderdog community?

As a member of the copunderdog community, you will have access to exclusive benefits, including:

Early access to new releases
Discounts on select products
Invitations to exclusive events
The opportunity to connect with other sneaker and streetwear enthusiasts

Pre-Order Questions

Do you offer pre-orders for upcoming releases?

Yes, we offer pre-orders for upcoming releases. Please sign up for our email list to be notified of upcoming releases and pre-order opportunities.

What is your pre-order cancellation policy?

You cannot cancel your pre-order When will my pre-order ship?
Pre-order shipping dates vary depending on the release date of the item. We will notify you when your pre-order is ready to ship.

Payment Options Questions

What payment options are available on your website ?

We expect a wide range of payment methods including
credit Cards / Debit Cards / UPI / Net Banking and we also have a EMI option as well

Do you offer gift cards?

Yes, we offer gift cards that can be used to purchase any item on our website.

Order Status Questions

How can I track my order?

You will receive a tracking number via email once your order has shipped.

What if my order is lost or damaged?

If your order is lost or damaged, please get in touch with us immediately. We will work with the shipping carrier to resolve the issue.

What if I am not happy with my purchase?

If you are not happy with your purchase, please contact us immediately. We will do our best to resolve the issue.

Pricing Questions

How do you determine the price of your products?

We take into account a variety of factors when determining the price of our products, including:

The brand and model of the product
The demand for the product
The current market price for the product
And then try to give you the best and most competitive prices in the market.


Do you offer express shipping?

Yes, we offer express shipping for an additional fee. Please contact us for more information.

Product Care Questions

How do I care for my sneakers?

We recommend that you clean your sneakers regularly with a sneaker wipes. You should also avoid wearing your sneakers in completely wet or dirty conditions. At the same time you can choose to use sneaker protection products before use in order to avoid them from getting dirty.

How do I care for my streetwear clothing?

We recommend that you follow the care instructions on the label of each piece of clothing.

General Questions

How much do your products cost?

Our prices vary depending on the brand, model, condition, and demand for the product. However, we are always striving to offer the most competitive prices possible.

What is copunderdog?

copunderdog is a sneaker and streetwear reselling store based from Bangalore that specializes in providing authentic
and sought-after sneakers , streetwear clothing , designer products , luxury watches and handbags , accessories , homegrown labels etc. We source our products from a variety of reputable sources, including authorized retailers, secondary markets, and private collectors. We are committed to providing our customers with the best possible shopping experience, offering competitive prices, fast shipping, and excellent customer service.

Do you ship internationally?

Yes, we ship internationally. Please contact us for a shipping quote.

Ordering and Payment

What payment methods do you accept?

We accept all major credit cards ( FILL)

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How long will it take for my order to ship?

Most orders are shipped within 1-2 days. However, please allow up to 3-5 business days for processing and shipping.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the carrier's website.

Returns and Exchanges

What is your return policy?

We do not accept any returns , refunds or exchanges and have a strict no refund or no cancellation policy. All our products are high value , sourced on order or consigned with us hence we do not entertain any return or refund requests. Yet be assured that we will deliver the best service and product to you always.

Customer Service

How can I contact customer service?

You can contact us by email/phone or instagram. We will respond to your inquiry as soon as possible.

What are your customer service hours?

Our customer service hours are Monday-Friday, 11:00 AM to 7:00 PM IST.